Why Use Us?

Before You Order …

We respond quickly
Upon receipt of your enquiry, whether it’s by telephone or email, we like to get back to you promptly to run through your requirements and to confirm if it’s something we can make, so you don’t waste any of your time.

We listen
We will listen to your requirements very carefully to understand your objective , offer advice and talk through all the options.

We are warm and friendly
We realise it takes time and patience to create a bespoke product so we don’t rush you or miss steps. That way we can help you avoid any costly mistakes!

If you don’t understand some of the technical terminology, we like to think we are approachable enough for you to feel you are able to ask any questions.

We don’t talk jargon!
We are aware you may be unsure as to the exact product or final specification you or your customer needs, so we try not to use jargon. We like to use plain English!

We make high quality products and want you to feel confident before placing an order. We are happy to provide you with free samples of our work so you can judge the quality for yourself.

We provide clear pricing
Based on the agreed final product and specification, we email an easy to read quotation showing the product unit cost, and the overall costs, plus any additional one-off charges such as carriage/tooling.

We’re competitively priced
We would like you to come back to us for any future requirements and also recommend us to your friends or business contacts, so we keep our prices as low as possible.

As you’re buying direct from a manufacturer, there is no middle man and we will give you advice on the most cost-effective options to suit your budget and objective.

We are reliable
Our ‘bespoke’ division is run, and has been run, by the same person for more than 10 years, managing each project from the initial enquiry to the final delivery, so communication is simple as you just deal with one contact!